Q: What kind of help could I expect from PharmCAS customer support staff?
A: Please read all PharmCAS instructions and the entire FAQs list before you contact the PharmCAS office. Many of your questions are addressed on the website. We strongly recommend that you email your questions to firstname.lastname@example.org if you do not find answers or other information on the website. If you are still unable to find answers or other information, then you can contact PharmCAS via telephone at 617–612–2050 between the hours of 9am to 5pm Eastern Time, Monday through Friday. We will provide you general and technical assistance to help you properly complete the application process. When contacting via email, please provide your full name, PharmCAS ID number and your detailed question.
Q: What type of questions is customer support unable to answer?
A: PharmCAS is pleased to assist you with any questions you have about the PharmCAS application process. PharmCAS customer support, however, is unable to answer some questions that you may have. For example, questions that should be directed to your designated degree programs include:
- pharmacy degree program-specific admission requirements and policies
- pharmacy degree program-specific deadlines
- pharmacy degree program-specific admission decisions
- pharmacy degree program-specific minimum course requirements
- pharmacy degree program-specific interviews, or review criteria
If, for instance, you would like to know if the late submission of transcripts would affect your eligibility for admission, you will need to check with the pharmacy degree program directly. PharmCAS cannot tell you whether you have met the minimum course requirements for your designated pharmacy degree programs. PharmCAS can also not respond to questions about a particular degree program’s admission policies for supplemental applications, interviews, review criteria, admission decisions, etc.
Information about pharmacy degree program’s admission prerequisites and deadlines is available on the PharmCAS web site in the School Directory. If you have questions about these degree program requirements, email or call the degree program directly.
Q: What is the phone number, email address and hours of operation for customer support?
A: Check your application status online! To view the real-time progress of your file, login to your PharmCAS application and select the STATUS menu option. Please do not call or e-mail PharmCAS until you have read the instructions, checked your status on-line and reviewed your e-mail account for any PharmCAS messages.
NOTE: PharmCAS processing may take up to five weeks after your application, transcripts, and payment is received.
If you still have questions, contact PharmCAS staff. Provide your PharmCAS ID Number and name in all communication. Allow up to 3 business days for PharmCAS to respond to your inquiry. PharmCAS will only discuss an application with the applicant and the applicant’s designated pharmacy degree programs. Staff will not discuss an application with a parent, spouse, relative, friend, or employer, regardless of who paid the application fees.
Hours: Monday – Friday (9:00 am – 5:00 pm Eastern Time)
PO BOX 9109
Watertown, MA 02471